Retail Client Privacy policy

Last updated: May 2021

Protecting your personal information is extremely important. This is a copy of Legal & General Reinsurance Company Limited and Legal & General Reinsurance Company No.2 Limited’s (the ‘Reinsurers’) privacy policy, which sets out how the Reinsurers use and protect your personal information. You are receiving this privacy notice because you are a member of or benefit from a pension scheme or life assurance policy (scheme/policy) and the trustee(s) of the scheme and/or an insurer(s) of the scheme/policy (trustee/insurer) shares information with us for the purposes of managing its risk related to the scheme/policy, because the Reinsurers are acting as a reinsurance company for another insurance or reinsurance provider through a reinsurance contract.

The Reinsurers are providing you this notice due to data protection law, in accordance with which companies that handle personal information are giving customers details on how they gather, use and share this information as well as providing information on the rights you have on how this information is processed. You don’t need to do anything, but you may want to take time to read this.

For the purposes of data protection law, the Reinsurers are the data controller (or equivalent) for the personal information that the trustee (or a third party acting on behalf of the trustee) or an insurance provider has given us. This means the Reinsurers have a responsibility to make sure your information is kept safe and not misused.

The trustee/insurer, or their adviser or other related third party, may give us any or all of the following personal information about you:

  1. Personal details such as your name, gender, age or date of birth, post code and in very limited cases your contact details such as email address, full postal address and phone number.
  2. Family circumstances such as details about your current marriage or partnerships your marital history and details of your family and
  3. Employment details such as pensionable pay, length of service, employment and career history and job title.

The Reinsurers may process special category (sensitive) data, such as medical & health information, for reasons of substantial public interest in accordance with applicable law. The Reinsurers will only process data that is needed for specific purposes.

When the Reinsurers receive your personal information, the Reinsurers will use, analyse, store and keep it for a number of purposes, including the following.

  1. To provide reinsurance quotations for an insurer for the Reinsurers to remove some of their risk relating to the scheme/policy by taking out reinsurance.
  2. To administer and support a reinsurance contract that an insurer may buy or has bought from us to remove some of their risk relating to the payment of scheme/policy benefits.
  3. To make sure that the Reinsurers accurately pay the correct benefits and claims to the insurer in connection with the reinsurance benefits. The Reinsurers will process your information along with information about the other members of the scheme/policy to help us manage the reinsurance contract, for example setting mortality assumptions (rates of death) for specific schemes, and to report on longevity risks (risks relating to how much longer people live) and related demographic risks (risks relating to the social and economic characteristics of a population, for example age, gender, income level, marital status, occupation and so on).
  4. To carry out any obligations the Reinsurers have to insurers.
  5. To comply with any laws or regulations that apply.
  6. To carry out market research, statistical analysis, customer profiling and product development to help us develop and improve our processes, products and services, which can include creating a database of the social and economic characteristics of scheme/policy members.

The Reinsurers may also share your personal information with any or all of the following in connection with insuring longevity and mortality risks including related demographic risks:

  1. Our group companies and group functions, including those involved in setting scheme-specific/policy mortality assumptions (rates of death), dealing with legal matters and financial reporting.
  2. Our retrocessionaires (organisations which provide reinsurance for reinsurance companies) of longevity risks, mortality risks and related demographic risks. (You can find a list of the retrocessionaires that the Reinsurers normally use, and links to each of their privacy policies, at www.legalandgeneralre.com/privacy-policy/3rdparty 
  3. Third parties who check for people who are at higher risk of bribery and corruption because of their position (known as politically exposed persons or PEPs), carry out sanctions screening (the process of reviewing sanctions lists to check if any person is involved in financing crime or terrorism, so that appropriate action can be taken, as needed, to keep within the law) and trace members and check they are still alive, or third parties instructed by the trustee/insurer, such as scheme

We, retrocessionaires or third-party service providers (those able to provide better value for money or who provide a specialist service) will use, analyse, store and maintain your personal information for a number of purposes, including the following:

  1. Assessing it to prevent fraud.
  2. Making decisions relating to the transaction being underwritten (analysis of the risk).
  3. Other purposes the Reinsurers may decide on from time to time.

The Reinsurers and each of the organisations and people listed above will rely on a condition under data protection law known as ‘legitimate interests’ (or equivalent) to use your personal information for any other purpose described in this privacy notice. This means it must be in our legitimate interests to collect your personal information as it gives us the information the Reinsurers need to allow us to deal with the risks the Reinsurers face and to provide our services more effectively.

This requires us to carry out an assessment of our interests in using your personal data against the interests you have as a citizen and the rights you have under data protection law. The outcome of this assessment will determine whether the Reinsurers can use your personal data in the ways described in this privacy policy. We’ll always act reasonably and give full and proper consideration to your interests in carrying out this assessment.

Your information will never be given to a third party for the purposes of them sending you marketing information.

Note regarding international data transfer issues: The Reinsurers collect and process your personal data in Bermuda, which is not regarded by UK data protection law as ensuring equivalent protection for personal data. The Reinsurers will however abide by the principles of the data protection law in collecting and processing your personal data. For instance, where UK data protection law applies the Reinsurers will not transfer your personal data to recipients outside the UK (including in Bermuda) unless permitted to do so under UK data protection law. This includes, in particular:

  1. Transfers to countries regarded by UK data protection law as ensuring equivalent protection for personal data (for example, the EU and Canada);
  2. Transfers made on contractual terms which have been approved as providing appropriate safeguards to protect the data for the purposes of UK data protection law (including, for example, to service providers in the US); and
  3. Other exceptional transfers, for example where disclosure of personal data is necessary on public interest grounds or in the context of legal proceedings or a regulatory investigation.

The Reinsurers and the other organisations and persons mentioned above will each keep your personal information in line with our and their retention policies. The Reinsurers and they decide on the length of time the information is kept for based on the minimum retention periods required by law or regulation. The Reinsurers and they will only keep your personal information after this period if there’s a legitimate and provable business reason to do so. Our own policy is to anonymise (so that it can no longer be identified as being about you) all personal information provided for the purpose of providing a quote no longer than six months after the date on which the Reinsurers are told that the quote was not taken up or acted on.

Under the legitimate interests condition (or equivalent) of data protection law, the Reinsurers may keep your personal information indefinitely to help us deal with any enquires the Reinsurers receive in the future from you, your family or financial adviser, other insurers / retrocessionaires, or our regulators. For certain research and statistical activities, the Reinsurers may also keep limited personal information about you indefinitely, including medical information, to define our actuarial, underwriting and pricing risk strategies only. The Reinsurers will not use this information to make a decision about, or take measures against, you.

Preventing fraud

The Reinsurers will check your details with fraud prevention agencies. If you provide false or inaccurate information or the Reinsurers identify it, the Reinsurers will pass details to fraud prevention agencies. Law enforcement agencies may access and use this information. The Reinsurers may also share information about you with other organisations and public bodies, including the police, and the Reinsurers may check or file your details with fraud prevention agencies and databases.

The Reinsurers and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  1. Checking details on applications for credit and credit-related or other facilities;
  2. Managing credit and credit-related accounts or facilities;
  3. Recovering debt;
  4. Checking details on proposals and claims for all types of insurance; or
  5. Checking details of job applicants and employees.

The Reinsurers and other organisations may access and use the information recorded by fraud prevention agencies in other countries. Please contact our Group Financial Crime department if you want to receive the relevant details of the fraud prevention agencies:

Group Financial Crime, 7th Floor, Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB.

The Reinsurers may also check the details of other parties related to your contract, including checking their identity. This includes beneficiaries, trustee/insurers, settlors, third-party premium payers, executors or administrators of your estate, parties with power of attorney and anyone else who may benefit from the contract.

Your rights

You have rights under data protection law that relate to the way the Reinsurers process your personal information. You can find more information on these rights on the ICO’s website. If you want to enforce any of these rights, please get in touch with our Data Protection Manager. Or, you can also use the Contact Us section of our website.

  1. The right to access the personal information that the Reinsurers hold about you, along with certain related information.
  2. The right to make us correct any inaccurate personal information the Reinsurers hold about you.
  3. The right to make us erase any personal information the Reinsurers hold about you. This right will only apply if, for example:
    • The Reinsurers no longer need to use the personal information to achieve the purpose the Reinsurers collected it for;
    • you withdraw your permission (consent) if we’re using your personal information based on that permission (consent); and
    • you object to the way The Reinsurers use your information, and there is no overriding legitimate interest.
  4. The right to restrict how the Reinsurers process the personal information the Reinsurers hold about you. This right will only apply if, for example:
    • you dispute the accuracy of the personal information the Reinsurers hold;
    • you would like us to erase your information, but the Reinsurers need to hold it in order to stop processing it;
    • you have the right to tell us to erase the personal information, but would instead prefer that the Reinsurers restrict how the Reinsurers process it; or
    • The Reinsurers no longer need to use the personal information to achieve the purpose The Reinsurers collected it for, but you need the information for legal claims.
  5. The right to object to us processing personal information the Reinsurers hold about you (including for the purposes of sending marketing material to you).
  6. The right to receive personal information, which you have given us, in a structured, commonly used and machine-readable format. You also have the right to make us transfer this personal information to another organisation.
  7. The right to withdraw your permission (consent), if we’re relying on it to use your personal information.
  8. For automated decisions (including profiling), you have the right to ask for:
    • an explanation of the decision, and to challenge it; or
    • the decision to be reviewed by a person (not a computer).

If you have any questions about this privacy notice or want to enforce any of your rights, please contact the Data Protection Manager at Legal & General Reinsurance:

E-mail: nfo@landg.bm                       
Phone: +1 441 249 2270
Address: 19 Par-La-Ville Road, Ground Floor, Hamilton HM11, Bermuda.

Legal & General Reinsurance Company Limited and Legal & General Reinsurance Company No.2 Limited are incorporated in Bermuda, outside the EU and the UK, so the Reinsurers have appointed a Data Protection Officer as our representative for the purposes of compliance with data protection law, and to deal with any supervisory authorities or data subjects in this respect.

They provide independent expert advice and make sure the Reinsurers are keeping to data protection law:

Name: Liz Gaspar                             
E-mail: Data.Protection@landg.com
Address: 1 Coleman Street, London, EC2R 5AA, United Kingdom.

If you have any concerns about the way the Reinsurers process your personal information, or are not happy with the way the Reinsurers have handled a request in relation to your rights, you also have the right to make a complaint to the Information Commissioner’s Office. The UK address is:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

www.legalandgeneralre.com